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Tenant Portal

Access and manage your account effortlessly through our secure Tenant Portal, powered by AppFolio. Log in to stay connected with everything related to your tenancy.

Portal Features

24/7 Access to Your Account

  • Make Secure Payments: Pay rent and other fees online securely.

  • Submit Maintenance Requests: Easily report any issues or request services.

  • View Lease Documents: Access all your important documents in one place.

  • Stay Informed: Receive updates and communication from your property management team.

FAQ's...

We have the answers

Q: How do I reset my password?
A: If you’ve forgotten your password, click on the "Forgot Password?" link on the login page of the Tenant Portal. Enter your registered email address, and you’ll receive instructions on how to reset your password.

Q: What should I do if I have trouble logging in?
A: First, ensure that you’re using the correct email address and password. If you continue to experience issues, try clearing your browser cache or using a different browser. If the problem persists, please contact our support team

Q: How do I submit a maintenance request?
A: To submit a maintenance request, log in to the Tenant Portal and navigate to the "Maintenance" section. Provide a brief description of the issue, and our team will respond promptly to address your concern.

Q: How can I set up automatic payments?
A: To set up automatic payments, log in to the Tenant Portal, navigate to the "Payment Settings" section, and select "Auto-Pay". Follow the prompts to enter your bank information and choose the payment schedule that works best for you.

Q: Can I view my lease documents online?
A: Yes, all your important lease documents are available for viewing in the "Documents" section of the Tenant Portal. Simply log in and click on "Documents" to access them.

Q: Can I view my lease documents online?
A: Yes, all your important lease documents are available for viewing in the "Documents" section of the Tenant Portal. Simply log in and click on "Documents" to access them.

© 2025 by Ritchie Commercial 

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